Return & Refund Policy

Last Updated: November 12, 2026

At Musicora, customer satisfaction is important to us. We want you to feel confident when purchasing our piano learning accessories and enjoying your shopping experience.

We understand that sometimes a product may not meet your expectations. That's why we offer a straightforward 30-day free return and refund policy for eligible purchases.

Please review the following information to understand how returns, refunds, exchanges, and order issues are handled.

1. Our 30-Day Return Policy

Musicora offers free returns within 30 days of the date your order is delivered.

If you are not completely satisfied with your purchase, you may request a return within this period.

To initiate a return, please contact our customer support team at:

support@musicora.site

Your return request must be submitted within 30 calendar days of receiving your order.

We do not charge return shipping fees for approved returns.

2. Return Eligibility

To qualify for a standard return, the following conditions generally apply:

• The return request must be submitted within 30 days of delivery.

• The product should be in its original condition, except for reasonable inspection.

• All included accessories and components should be returned when available.

• Proof of purchase, such as an order number or order confirmation, must be provided.

• The product must have been purchased directly from https://musicora.site.

Products that arrive damaged, defective, or incorrect will be handled separately as described below.

We do not require customers to retain unnecessary packaging solely to exercise applicable consumer rights.

3. Free Return Shipping

Musicora provides free return shipping for approved returns worldwide.

Customers are not responsible for standard return shipping costs when following our authorized return instructions.

To arrange a return:

1. Email support@musicora.site with your order number and reason for return.

2. Our customer support team will review your request.

3. We will provide the appropriate return instructions and, where applicable, a prepaid return label or another no-cost return arrangement.

4. Follow the instructions provided to send the item back.

5. Once the return is received and inspected, we will process the applicable refund.

Please do not send products to our business address without receiving return authorization, as the designated return facility may be different.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.

Email support@musicora.site with:

• Your order number

• A description of the issue

• Clear photographs, if available and helpful

• Your preferred resolution

Depending on the circumstances, we may offer a free replacement, an exchange, or a full refund.

Customers will not be charged return shipping fees for items received damaged, defective, or incorrectly supplied.

Nothing in this policy limits any mandatory consumer rights that apply to your purchase.

5. Refund Processing

Once we receive and inspect an approved return, we will notify you of the refund decision.

Approved refunds are generally initiated within 5 business days after the return has been received and inspected.

Refunds will normally be issued to the original payment method used during checkout.

Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.

We cannot control delays caused by financial institutions or payment processors.

6. Refund Amount

For eligible returns, customers will receive a refund of the amount paid for the returned products, including applicable taxes as required by law.

Because Musicora offers free standard worldwide shipping, no standard outbound shipping charge is deducted from eligible refunds.

We do not charge restocking fees for approved returns.

If an order was purchased using a discount or promotional offer, the refund will reflect the actual amount paid, subject to applicable law.

7. Exchanges

If you would like to exchange a product, please contact our customer support team.

Exchanges may be available depending on product availability and the circumstances of the request.

If an exchange cannot be arranged, we may recommend returning the original product for a refund and placing a new order.

Eligible exchanges involving defective or incorrect items will be handled without additional standard shipping charges.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will attempt to accommodate cancellation requests before the order enters shipment processing.

However, cancellation cannot be guaranteed once an order has been processed or dispatched.

If your order has already shipped, you may request a return after delivery under our 30-day return policy.

9. Missing or Delayed Refunds

If your refund has been approved but has not yet appeared:

1. Review your original payment account.

2. Contact your bank or payment provider, as processing times may vary.

3. If the refund remains unavailable, contact support@musicora.site.

Please include your order number so we can investigate the issue.

10. International Returns

Our 30-day free return policy applies to eligible purchases delivered internationally.

Customers should contact our support team before sending any international return.

We will provide instructions for an authorized return arrangement.

Customers should not independently purchase return shipping expecting reimbursement unless we have approved that arrangement in writing.

11. Consumer Rights

This policy is intended to provide clear and fair return procedures.

It does not exclude, restrict, or replace any non-waivable rights available under applicable consumer protection laws.

Where mandatory local law provides additional rights or remedies, those rights will apply.

12. Contact Information

For returns, refunds, exchanges, or other questions, contact:

Musicora

Website: https://musicora.site

Email: support@musicora.site

Phone: +1 985-734-3735

Address: 115A Garden Villag 1, Cheektowaga, NY 14227, United States

Thank you for shopping with Musicora. Your satisfaction remains our priority.